Refund and Returns Policy

ONLINE PURCHASE RETURNS

We want you to be totally satisfied with your order; however, we understand if a product doesn’t work out and want to make the return as painless as possible. Naturally, we cannot take returns on overly used products or products purchased outside of our 30-day return window. Please also note that we are not able to accept exchanges of products at this time. Unfortunately, at this time, we do not offer website credit for gift returns. All gift returns will be credited to the credit card of the gift purchaser upon receipt of the return.

For domestic customers, there will be a pre-paid label included in your shipment. You will receive a refund for only the item(s) returned. Original shipping costs are not refunded on returned items. Please include a copy of the original order confirmation in the package. Your refund will be issued to the original form of payment within 5-7 business days of the notification email sent to you, acknowledging your return has been processed.

Only items purchased on Lashandbrowenvy.com will be accepted or in Salon only!

All returns should be mailed to:

Lash & Brow Envy

Attention: Returns Processing

1218 Irvine Blvd. Suite 3

Tustin, Ca 92780

United States

Please include a copy of the original order confirmation in the package.